Privacy policy

Last updated: August 2026

At Francois Loustau, we treat your personal information with the same care we put into everything else we do. This Privacy Policy sets out, in plain language, how we collect, use, and look after the data you share with us when you visit our website, place an order, or get in touch with our team. By continuing to use our website, you accept the practices set out below.

Who We Are

Business name: Francois Loustau

Address: Knock House, 49 Old Dublin Road, Galway, H91 Y7WP, Ireland

Email: support@francoisloustau.com

Instagram: @francois.loustau

We are the data controller responsible for the personal data collected through our website.

What We Collect

While you browse and shop with us, we may gather:

Technical details such as your IP address, browser type, and general location
Information shared at checkout, including your name, email, phone number, delivery address, and payment confirmation
Anything you send us when you get in touch with customer support

How We Use It

Your information helps us to:

Process your order and arrange delivery
Respond to questions and provide support
Keep our website secure and free from fraud
Understand and improve the shopping experience
Measure the performance of our website and advertising, via Google Analytics and Google Ads

Who We Share It With

A small number of trusted partners need limited access to your data so we can run the store properly:

Shopify, our ecommerce platform, which stores and processes order and customer data on our behalf
Payment processors, to handle transactions securely
Couriers, to deliver your order
Google (Analytics and Ads), for website analytics and advertising performance

We do not sell or rent your personal data to anyone.

Cookies

Cookies are placed on your device to keep the store running properly, remember your preferences, and (via Google Analytics and Ads) help us understand how the site is used and how our advertising performs. You're free to turn cookies off through your browser settings, though parts of the site may not work as expected if you do.

Your Rights

Under GDPR, you can:

Request a copy of the personal data we hold on you
Ask us to correct or erase your information
Object to or restrict how your data is processed
Receive your data in a portable format
Withdraw consent at any time, where processing relies on it

To make any of these requests, email support@francoisloustau.com. You can also lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie if you feel your data hasn't been handled properly.

Children's Privacy

Francois Loustau is intended for adult customers. We do not knowingly collect data from anyone under 18. If we discover this has happened, that data will be deleted promptly.

International Data Transfers

Some of the partners we work with, such as Google, may process data outside the European Economic Area, including in the United States. Where this happens, appropriate safeguards, such as Standard Contractual Clauses, are put in place in line with GDPR.

Data Security and Retention

We take the security of your data seriously and keep it only for as long as we genuinely need it — to deliver our services, meet our legal obligations, and resolve any disputes that arise.

Updates to This Policy

This Privacy Policy may be revised from time to time. The most recent version will always be published here, so it's worth checking back occasionally.